Shipping policy
Delivery areas
We deliver anywhere in Europe except the Canary Islands. Wherever you are, we'll do our best to get your products to you as quickly as possible. Please note that specific restrictions or conditions may apply to certain destinations.
Delivery charges
Delivery charges will be calculated during the ordering process and will be clearly indicated before you complete your purchase. Charges may vary depending on the destination, the weight of the package and the delivery method chosen.
Delivery times
We aim to process and dispatch orders as quickly as possible. Delivery times depend on the destination and delivery method selected. Estimated delivery times will be provided during the ordering process. Please note that these times are indicative and delays may occur due to circumstances beyond our control, such as customs or transport restrictions.
Order tracking
Once your order has been dispatched, you will receive a tracking number which will allow you to follow the progress of your delivery. You can use this tracking number on our website or on the carrier's website to obtain the most up-to-date information on the location of your package.
Customs and local taxes
Please note that some countries may impose customs duties, taxes or import fees on products. These additional charges are the responsibility of the recipient and may be levied at the time of delivery. We recommend that you check local customs regulations before placing an order.
Receipt of order
When receiving your order, please check the condition of the package before accepting delivery. If you find any damage or discrepancies, please inform the delivery person immediately and take photographs if possible. We also recommend that you check the contents of the order to ensure that all items are present and in good condition.
Returns and exchanges
For information on returns and exchanges, please refer to our returns policy available on our website. Please note that some items, such as limited edition products, may be subject to specific returns requirements.
Customer Service
If you have any questions about your delivery or need further assistance, please do not hesitate to contact our customer service team. We will endeavour to provide you with a prompt response and appropriate assistance.
Please note that this sample delivery policy is provided for information purposes only. It is important to customise this information to suit your specific online shop practices and to ensure that you comply with applicable laws and regulations.
