FAQ
Our stores
Where are your stores?
COLLECT – Carrer de la Palla 25, 08002 Barcelona (Gòtic). Sneakers, apparel and accessories.
COLLECT Running – Carrer del Rec 26, 08003 Barcelona (El Born). Road and trail running shoes, apparel, nutrition and accessories.
What are your opening hours?
COLLECT (Palla 25): Monday to Saturday 11:00–20:30, Sunday 12:00–20:00.
COLLECT Running (Rec 26): Monday to Saturday 11:00–20:00, Sunday 12:00–20:00.
Can I try the shoes on before buying?
Of course. Our team will help you find the right model and size. At COLLECT Running we also advise you on the right shoe for your running, terrain and distances.
Is everything on the website available in store?
Most of it, but sizes can vary between our two stores. If you are coming for a specific model or size, call us first and we will check it for you.
Can you reserve a pair for me?
Yes, for some models. Contact us by phone or email; for certain pairs we ask for a deposit.
Products
Are your products authentic?
Yes, 100%. We buy directly from the brands or their official distributors.
Which brands do you carry?
Footwear: On, Hoka, Saucony, New Balance, Veja, Nike, adidas, Asics, Brooks, Nnormal, Salomon, Onitsuka Tiger and Birkenstock, among others.
Running apparel and accessories: Ciele, Compressport, District Vision, Oakley, COROS and Shokz, plus nutrition from Maurten, Näak, 226ERS and Santa Madre.
Which sizes do you offer?
From EU 35.5 to 47, depending on the model. Check our size guide or ask us if you hesitate between two sizes.
Orders and shipping
Where do you ship and how much does it cost?
Spain: 3.90 €, free from 90 €. Delivered in 24/48h.
European Union: 14.90 €, free from 150 €.
France: Mondial Relay pickup point 9.90 € or UPS home delivery 14.90 €, free from 150 €.
Belgium and Luxembourg: Mondial Relay pickup point 9.90 € or home delivery 14.90 €.
Portugal: InPost pickup point 7.90 €.
United Kingdom, Switzerland, United States and other international destinations: 35 €.
We do not ship to the Canary Islands. Outside the EU, customs duties and local taxes are paid by the recipient.
How do I track my order?
Once your order ships, you receive an email with your tracking number.
Can I pick up my order in store?
Yes. Store pickup orders are usually ready within 1 to 2 hours during opening hours. In Barcelona you can also send a Glovo courier to collect your order from the store.
Returns and exchanges
How do I return an online order?
You have 14 days from delivery. The item must be new and unworn, in its original box with all accessories (please use a second box to protect it).
Fill in the return form, put it in the parcel and send it to: COLLECT, Carrer de la Palla 25, 08002 Barcelona, Spain. Return shipping is at your expense.
Once we have checked the item, we refund you on your original payment method. Refunds on Alma payments can take a little longer.
Can I exchange an item?
Yes, in our stores, including for online orders, as long as the item is new and in its original box. Purchases made in store can be exchanged but not refunded.
Payment
Which payment methods do you accept?
Online: the payment methods shown at checkout.
In store: cash and all cards. You can also pay in 2 or 3 instalments with Alma.
Do you sell gift cards?
Yes, the COLLECT gift card is available on our website.
Community and contact
Do you organise runs and events?
Yes. COLLECT Running hosts social runs and product tests with the brands once or twice a month, open to all levels. Dates and sign-up links are shared on our Instagram and in our newsletter.
How can I contact you?
By phone: +34 619 02 12 84
Orders, returns and exchanges: collect.es.help@gmail.com
Everything else: collect.es.sneakers@gmail.com
